Chandigarh:Uttar Haryana Bijli Vitran Nigam is committed to ensure reliable, good voltage and uninterrupted power supply to the consumers. In order to achieve the goal of complete consumer satisfaction many ambitious programs have been started by the Nigam so that the problems of the consumers can be resolved expeditiously. The Members of the Consumer Grievances Redressal Forum (CGRF) of Uttar Haryana Bijli Vitran Nigam will make extensive visits in the month of November 2022 for hearing grievances of the consumers and to entertain new complaints.
A spokesman of the Nigam said here today that the proceedings of the CGRF will be held in Operation Circle, Kurukshetra on November 04, Op Circle Jhajjar on November 07, Op S/Division Barwala November 09, OP Circle, Karnal on November 11, and OP Circle Kaithal on November 14, Op City Division Panipat on November 16, OP Circle, Yamunanagar on November 18, OP Circle, Rohtak on November 21, OP Division, Panchkula on November 23, OP Circle, Sonipat on November 25, OP Circle, Panipat on November 28, and OP Circle, Ambala on November 30 respectively. Except on field visit CGRF shall be available at Head Quarter from 9 am to 5 pm to hear the grievances of consumers visiting office.
The CGRF shall take all grievances/complaints of consumers like billing problem, voltage complaints, problems in metering, disconnection and reconnection of power supply, interruptions, failure of power supply, efficiency, safety, reliability, noncompliance of Haryana Electricity Regulatory Commission orders etc. However, the cases of theft and unauthorized use of electricity, offences and penalties as specified under section 126 and section 135 to 139 of Electricity Act, accidents and inquiries as under section 161 of the Act would not be considered by the Forum.